Customer Experience Specialist - PT Sumber Jaya Selamanya

PT Sumber Jaya Selamanya is seeking a passionate Customer Experience Specialist to join our team in Malang. In this role, you will be the voice of our company, ensuring every customer interaction is friendly, prompt, and accurate. This position offers a unique opportunity to grow within a company that values customer satisfaction and continuous improvement.

As a Customer Experience Specialist, you will handle customer inquiries, resolve complaints, and ensure our customers feel valued. You will work closely with our sales and support teams to provide seamless customer experiences. This role is perfect for someone who thrives in a fast-paced environment and is committed to delivering exceptional service.

Join us and help us create lasting customer relationships while advancing your career in a supportive and dynamic workplace.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat.
• Ensure prompt and accurate resolution of customer issues.
• Collaborate with sales and support teams to enhance customer satisfaction.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Provide exceptional customer service, adhering to company policies and procedures.
• Train and mentor new hires on customer service best practices.
• Maintain detailed records of customer interactions using CRM systems like Salesforce or HubSpot.
• Participate in quality assurance activities to ensure consistent service standards.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in customer service or a related role.
• Proven ability to handle high-volume customer inquiries with professionalism and efficiency.
• Strong communication and interpersonal skills.
• Familiarity with CRM software such as Salesforce or HubSpot.
• Excellent problem-solving and conflict resolution skills.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in both written and spoken Indonesian.

🛠️ Keahlian

Lowongan Terkait