Customer Service Frontliner - Bali

Join Mitracomm Ekasarana as a Customer Service Frontliner in beautiful Bali! We are seeking dynamic and customer-focused individuals to represent our brand and deliver exceptional service in the banking and financial services sector. This role is perfect for those who want to make a difference in a vibrant and growing industry. Based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you'll be at the heart of Bali's thriving business scene, working with top-tier financial institutions.

As a Customer Service Frontliner, you'll be the first point of contact for clients, handling inquiries, resolving issues, and ensuring a seamless customer experience. You'll work closely with our team to maintain high standards of service and contribute to our mission of providing exceptional financial solutions. This is an opportunity to grow your career in a supportive and innovative environment, with opportunities for professional development and advancement.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service by handling inquiries, complaints, and requests in a professional and friendly manner.
• Assist clients with financial products and services, ensuring they understand and meet their needs.
• Document and track customer interactions using our CRM system, ensuring accurate and timely follow-ups.
• Collaborate with the team to maintain high service standards and resolve customer issues efficiently.
• Stay updated with industry trends and best practices to continuously improve service quality.
• Contribute to team goals by participating in training and development programs.
• Ensure compliance with company policies and regulatory requirements.
• Promote our brand and values by representing Mitracomm Ekasarana with professionalism and integrity.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service, preferably in the banking or financial services sector.
• Strong communication skills, both written and verbal, in Indonesian and English.
• Good understanding of financial products and services.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Familiarity with CRM systems such as Salesforce or HubSpot is a plus.
• Bachelor's degree in Business Administration, Economics, or a related field is preferred.
• Professional and friendly demeanor with a customer-centric approach.
• Ability to work independently and as part of a team in a fast-paced environment.

🛠️ Keahlian

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